Q. What is the easiest way to Navigate your Website ?
A. From our Home page-- Click on the Enter Site link to the Product Index Page which is the Central Hub of the Site, where almost all the Symbols and Pictures are Click-on Links to the Various Categories. ( Your Cursor should change from an Arrow to a Hand as you pass over them ).
Q. How do I find the type of item I am looking for, or an item from its Item Number, without searching through all your pages ?
A. Look at the bottom of the Product Index Page to find our Site Search Engine ..
Q. Do you have a printed Catalogue ?
A. I'm sorry, but we do not produce a printed catalogue ... our Website is our Catalogue. It would be impossible to design, print and distribute an up-to-date catalogue because, by their very nature, most of our items are One-Offs or only available in small numbers,
Q. How can I be sure that I do not miss any New Additions ?
Q. Your Stock sells very quickly -- how can I get to be first in the Queue to Order ?
A. By Regularly visiting our Pages and Ordering Quickly.
Q. I am a thief and a con man ( often using an address in Nigeria ) who is going to ask us if we would like $10,000,000 from a bogus bank account for helping you to claim your "rightful inheritance" - or if you can buy enormous quantities of our items, using shipping by DHL or another courier .. and will then attempt to defraud us by paying with a stolen Credit Card. Should I bother to e-mail you ?
A. NO !!! Don't waste your or our time or discredit the good people of that or any other country !!!
Q. Do you supply items in Wholesale Quantities or at Discounted Prices ?
A. Sorry, no .. most items are unique and a diminishing resource, especially the Antique and Ancient ones ... neither available for us to Buy or Sell in wholesale quantities or at discounted prices.
Q. Do you have a shop and can I visit you in person to look at your items ?
A. Sorry, no .. we are strictly a mail order only company and do not have a retail shop, nor are our stock items on display at Bead Fairs or anywhere else other than on our Website.
Q. I live in Singapore, do you send items here ?
A. Yes, we send our items all over the world to any country that has a Postal System.
Q. How do I convert millimetres ( mm ) and centimetres ( cm ) to inches ?
Q. How do I Order some items from you ?
A. Go to our Order Enquiries Page enter the items that you are interested in, in the boxes provided, with the full Stock Number ( for example: ATB 333 Price £30 )
A. Because it would be intensely complicated to be able to automatically calculate the shipping costs on Orders for multiple items, to different destinations world-wide. We keep shipping costs
Q. Do you have a Minimum Order Value ?
A. Yes, the Minimum Order Value we accept is £10.00 ( 10 UK pounds ) + Shipping
Q. Do you add VAT to your invoices ?
A. No .. you pay only the prices shown plus shipping costs.
Q. What do I do if I do not receive a reply within 3 days ?
A. Perhaps your Browser does not work with our forms or your ISP Security is not allowing our replies to reach you. First read our Notice Board and then, if necessary, please send an e-mail,
A. We are always interested and like to help everyone when we are able to ..
Q. If I fill in and send the Order Enquiry form .. does it mean I have made an Order ?
A. No, you have only made an Enquiry. We will reply with the total cost of your Order, including the Insured Postal / Shipping Costs to your address or country. You then have 3 Days - during which we will not process any orders for the same items - to reply to our e-mail and Confirm your Order.
Q. What happens when I Confirm my Order ?
A. We put your items On Hold for you .. Update the Website Page to show this, adding your Initials to show that the Item is On Hold for you and allow 14 Days for your Payment to reach us in the Mail.
Q. Is any of the Information, that I supply you with, passed on to anybody else ?
A. Absolutely not .. it is totally confidential between us.
Q. What Currency are your Prices marked in ?
A. Our Prices are marked in UK Pounds Sterling ( £ ) ... we recognise that some people do not have this symbol on their computers and recommend a useful free download of Visual Keyboard from Microsoft's Website to equip their computers for many such variations in Foreign Keyboard Symbols.
Q. Do you accept US Dollars [ $ ] and what is your Exchange Rate ?
A. Yes, we accept US Dollars and our Exchange Rate, at the moment, is fixed at
Q. Do you accept the Euro and what is your Exchange Rate ?
A. Yes, we accept the Euro and our Exchange Rate, at the moment, is fixed at
A. Yes, but ONLY via using the secure service they provide for us.
A. Yes, in UK Pounds Sterling, drawn on a British Bank only ... Cheques drawn on Foreign banks take up to 5 weeks to clear and incur you the customer extra charges from both Banks involved.
Q. Do you accept Cash Payments ?
A. Yes, we accept Cash Payments in UK Pounds Sterling, Euros and US Dollars .. but the responsibility is on the Customer to ensure any Cash is sent by Registered and Insured Mail
Q. Do you accept Electronic Bank Transfer Payments ?
A. Yes, we can accept these Payments, but only for extra security when large amounts
Q. What do you do when you receive my Payment ?
A. We send you an e-mail to confirm the safe receipt of your Payment and send you your Order within 2 Working Days if your payment is by PayPal or in Cash ... or immediately after your Cheque has cleared in the Bank. In common with most other banks within the UK, it takes 7 Working Days before cheques are cleared and funds become available to us, after paying in a cheque to our bank.
Q. Have you ever had any Cash, Cheque Payments or Sent Orders go missing ?
A. As yet, we have experienced no problems with any of the above.
Q. I live in America .. I ordered and paid for my beads by PayPal two days ago .. why have I not received them yet ?
Q. If I am not satisfied with my Order, what is your Returns and Refunds Policy ?
A. Our Returns and Refunds Policy is Displayed on our Returns Policy Page
Q. Why do you not display any Telephone Numbers ?
A. In the interests of Security and Peace we do not give out our Phone Numbers, but we are readily available by e-mail at: or by Letter posted to
Q. What is my Guarantee that you will Honour our Transaction ?
A. The Bead World is a closely knit community -- we would not risk our international reputation for Honest and Fair Dealing -- a Valued Asset -- as we intend to be around for many years.
Q. Where do you get your Stock from ?
A. We travel to West Africa on a regular basis and personally buy our Stock direct from Traders and the People of West Africa -- paying a fair price, on the spot, to our many good friends who collect, keep and supply us with the Best Items they can find. The prices we have to pay, usually after hard but friendly bargaining, are reflected in our prices, which may rise or fall depending on the trading conditions and the scarcity of the item involved.
Q. I still have another Question ?
A. Please E-mail us your Question now to: and we will do our best to quickly and helpfully answer it for you.